Terms and Conditions of Rentals

By renting one of our properties and paying the booking deposit, you acknowledge and agree to all terms and conditions. You are entering into a binding contract with the Owner of the holiday property you intend to book. All party members must know and accept the booking terms and conditions. Any breach will result in immediate termination of the booking without a refund.

Contract

The contract for a short-term holiday rental shall be made between the accommodation owner, referred to as 'the owner', 'us' or 'we', and the person making the booking and all members of the holiday party, referred to as 'the client', 'you' or 'your' in the following booking conditions. UK law will govern the contract. The contract of hire is not effective until we have processed the deposit. The person making the booking must be over 18 years of age, and bookings will not be accepted from groups of single people under the age of 25 years. The contract will be subject to these booking conditions, which must be complied with.

Period of Hire

Arrival: Your accommodation will be available from 5.00 p.m. on the commencement date or earlier if advised beforehand. Should you not arrive by 12.00 noon on the day following the commencement of the booking, and the owner not having received notification of this, the owner shall be entitled to re-let forthwith, and the client will remain liable for the full hire charge.

Departure: Your accommodation must be vacated by 9:00 a.m. on the day of departure unless a later time is specifically agreed upon. Failure to do so may result in you being charged a further day's rental and the cost of alternative accommodation for incoming guests.

Number of Persons Using the Property

Under no circumstances can more than the specified maximum number of people (including children) occupy the property, as defined by the property description, brochure, and website. Any more occupants exceeding this number constitutes a breach of contract, and we reserve the right to refuse admittance if this condition is not observed.

Deposit & Final Payment

Bookings will be accepted upon receipt of the booking deposit, which is non-refundable. Upon receipt, the Owner will issue a booking confirmation via email or direct booking channel. Once the Owners accept the booking, the applicants are liable for paying the balance of the rental cost and any security deposit eight weeks before the arrival date.

Cancellation

Cancellations must be notified to us immediately via email. The booking deposit is non-refundable under any circumstances. The full rental will be payable if your cancellation falls within eight weeks of your arrival date. If we can re-let your booking, we will refund you the final letting price (which may be less than you paid) less an administration fee and costs imposed by others about the cancellation. If we cannot re-let, there will be no refund.

Cancellation Insurance

We strongly recommend you take out cancellation insurance to protect against the cancellation penalty.

Cover may include death, injury, illness, redundancy, cancellation of armed forces leave, summons for jury service or as a court witness, or your home becoming uninhabitable. You may take out your Holiday Insurance coverage through your insurance broker.

Circumstances Beyond the Control of the Owner (Force Majeure)

If we must cancel your booking in advance due to circumstances beyond our control, for example, fire, flood, exceptional weather conditions, epidemics, or destruction/damage to the property ('Force Majeure'), you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons, you will be refunded part of any booking fee, in the case of Agency lettings, based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.

Liability

The use of the accommodation and amenities at Lantau Cottage is entirely at the user's risk, and no liability can be accepted for death, injury and loss or damage to users or their belongings. No responsibility can be accepted for loss or damage to belongings or vehicles. These are always your responsibility. The person making the booking assumes financial responsibility for property damage caused by all persons in his or her party and the guests of such persons.

Care of the Property

Guests are responsible for the care of the property for the duration of the holiday. Any damages must be reported immediately. Guests agree to leave the property in the same clean and tidy condition that they find it in. Guests agree to take all proper care of the property, its furniture, pictures, fittings and effects and are expected to leave all in the same state of repair at the end of the rental period as at the beginning. This extends to bed linen and towels. For the benefit of the doubt, if towels are supplied, these are for domestic use only and should not be taken outside of the property. Guests will be surcharged if the property requires unusual additional cleaning after departure.

Guests must not use the properties for any dangerous, offensive, noxious, noisy, or immoral activities or carry on any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Noise should be kept to a minimum between 10:00 p.m. and 7:00 a.m.

Security Deposit, Damages and Breakages

You are legally bound to reimburse the Owner for replacement and repair costs relating to the house and its contents during your stay and for extra cleaning. We may ask for a damage deposit, as specified at the time of booking, which is usually due eight weeks before your arrival date to recover expenses incurred by the Owners or their agents because of any misuse breakages and additional cleaning if guests fail to leave the property in a clean and orderly condition. The owners are entitled to pursue the responsible person on behalf of the guests for any additional costs or expenses over and above the security deposit. Failure to pay the security deposit will be deemed a booking cancellation.

Pets

We do not accept pets or animals on our properties, even for visiting guests. Breach of this condition will result in the immediate termination of this agreement, and no refund will be provided. Moreover, we reserve the right to make additional charges as necessary.

Smoking

Smoking is prohibited in the house, which extends to vaping and similar products.

Right of Entry / Breach of Contract

We shall be allowed to enter the property at all reasonable times for inspection or to perform any necessary repairs or maintenance. If there is a breach of any of the Terms and Conditions, the owners reserve the right to re-enter the property and terminate the tenancy without prejudice to the other rights and remedies of the Owners.

Warranties / Liabilities

The Owner's staff and agents have no authority to vary the Terms and Conditions and no telephone or other conversations, description, or opinion, albeit in good faith, shall be held to alter the Owner's printed matter.

Our accommodation is solely for holiday letting and is exempt from any statutory protection under the Housing Act 1988 or other relevant legislation. This Agreement is excluded from The Protection from Eviction Act 1977 as a holiday letting.

Complaints

Every effort has been made to ensure that you have an enjoyable stay. We hope you enjoy your stay, as we value your custom and would like you to return. If you do have any problem or cause for complaint, please get in touch with us immediately to give us the chance to resolve it. Please do not attempt any repairs to the property or its contents yourself.

Termination

We reserve the right to terminate (without refund) any booking that we consider a breach of our Terms and Conditions contract.